Phasefanie Owens

VP, Customer Experience

As our VP of Customer Experience, Phasefanie is our designated people person. As a trained human resources and career services strategist, Phasefanie provides clients with expert and actionable guidance on how to maintain successful employee relief programs - work that aligns with her personal philosophy in life: "Do what you love and always keep learning and improving." Phasefanie infuses that philosophy in leading our team of relationship managers, ensuring the highest level of customer service across our global footprint.

Prior to joining E4E Relief, Phasefanie worked for Baker College, Michigan's largest independent not-for-profit college. There, she received her Master of Business Administration while serving in a variety of roles, including Senior Career Services Coordinator. Her belief in the power of relationships continues now in her work for E4E Relief. We hear it from our clients all the time: You can't help but love Phasefanie Owens.

The best part of the job

Phasefanie is incredibly curious, and she's ready to flex both her left and right brain. She loves dinosaurs and space, and she brings that same curiosity to clients by getting to know them and finding new ways to support them. "There's something about history and the unknown that I find fascinating."

Her superpower

Poise. Nothing fazes Phasefanie. She comes with a natural serenity and calm. "My ability to remain calm in high stress/high demand situations has come in handy over the years."